Shipping & Delivery

Complimentary

$160 CAD+

Free shipping across Canada on orders of $160 CAD or more

Standard

$45 CAD

On orders under $160 CAD

Arrives in

5–10 days

Business days, after shipping

Ships from

Orders ship from our London or Dubai hubs, so your parcel travels internationally. All prices and shipping costs are in Canadian dollars (CAD).

Processing

Delivery times start once your order ships. At busy times, launches, sales or statutory holidays, this can take a little longer.

Tracking

We'll email your tracking number once your order ships. Follow it on the courier's website or our Track My Order page, also in the footer. Tracking can take a little while to go live.

Holiday breaks

Delune is a one-person business. When I'm away, orders, shipping and emails pause, and start again when I'm back. I share closures on our social media. Thank you for your patience.

Your address

Please check your address before you pay. Spotted a mistake? Contact us quickly. Once your order is being prepared or has shipped, we may not be able to change it.

Late or missing

Parcel not arrived on time? Contact us and we'll look into it. Delays can come from couriers, customs, bad weather, busy seasons or address issues.

Fragrance & oils

Some fragrance, oil and beauty products need special handling. We'll always pick the best courier for your item and address.

Returns

Returns and exchanges have their own policy. To start a return or ask about an order, please use our contact form.